President of Mansoura University discusses the development of the electronic reservation system for outpatient clinics in hospitals and medical centers via the Internet

On October 16, 2023, Prof. Cherif Youssef Khater, President of Mansoura University, held a meeting with the directors of hospitals and medical centers at the university to follow up on the experimental operation of the system and the development of the numbers of electronic reservations for examination tickets for outpatient clinics. In the presence of Prof. Mohamed Abdel Azim, Engineering Consultant to the University President and Dean of the Faculty of Engineering, Prof. Ashraf Shoma, Dean of the Faculty of Medicine, and Prof. El-Shaarawy Kamal, Executive Director of Hospitals and Medical Centers.

Prof. Cherif Khater said that activating the electronic system for booking tickets for outpatient clinics for hospitals and affiliated medical centers via the Internet comes within the digital transformation of all services provided in the medical sector to citizens in accordance with the state’s strategy to achieve sustainable development, which reflects Egypt’s Vision 2030. The system has shown a positive response from citizens in Dakahlia and Delta governorates in alleviating the burden of patients and providing medical services without the hassle of booking examinations in outpatient clinics of hospitals and medical centers.

Prof. Ashraf Shouma said that the system has proven its efficiency to develop the provision of medical services in the university’s medical system, which comes within the efforts of the university and the medical sector to raise the level of quality of medical service for all citizens and to facilitate access to it through mechanization and digitization of these services, stressing that a complete shift will be made to booking all outpatient clinics, in hospitals and medical centers as of the beginning of 2024.

Prof. Al-Shaarawy Kamal added that the outpatient clinic ticket reservation system will be developed and cooperation with the university’s Intelaq Company for Communications and Information Technology will be developed to follow up and develop the application, to facilitate the patient entry process in a way that ensures the organization of patients’ entry into clinics in hospitals and medical centers, to reduce the burden on patients without overcrowding at examination reservation offices.

Dr. Muhammad Matar, Director of the Statistical Analysis Unit at the University’s Measurement and Evaluation Center, reviewed a report on surveying patients’ opinions on how to know the use of the electronic reservation system for clinics and their satisfaction rate with it, as well as the most important features and problems to be solved, he added that the report showed that a large percentage of patients confirmed their satisfaction with the system and its advantages in reducing the burden is on them, saving time and effort, searching for a ticket, and having opinions to develop the reservation system.

Dr. Amr Samir, Director of Digital Transformation in Hospitals, also reviewed a report on the experimental operation of the electronic reservation system since the announcement of its launch on August 22th , 2023, and what the system provided in terms of facilitating patients in obtaining an examination ticket. The development of the significant increase in numbers during the last period in various hospitals was also reviewed. Mechanisms for developing the system to include full reservation for subspecialties.